Privacy Policy

What Information Do We Collect?

When you register for an account, we collect your email address and authentication credentials. If you sign in with Google, we receive your name and email address from your Google account.

When you use the app, we automatically collect certain information including your device type, operating system, unique device identifiers, and general location data (city-level) to provide relevant content.

When you make a purchase, payment processing is handled entirely by Apple (App Store), Google (Google Play), or Stripe (web purchases) through RevenueCat. We do not collect or store your credit card or payment details. We only receive confirmation of your purchase and entitlements.

We use cookies and similar tracking technologies on our website to improve your experience and analyse usage patterns.

How Do We Use Your Information?

We use the information we collect to provide, maintain, and improve our services, including personalising your experience and delivering city-specific audio content.

We use your email address to manage your account, communicate service updates, and respond to support requests.

We may use anonymised, aggregated data to understand usage patterns and improve our content and features.

How Do We Protect Your Information?

We implement industry-standard security measures to protect your personal information. Your data is stored securely using Firebase (Google Cloud) infrastructure with encryption at rest and in transit.

You can disable location services at any time through your device settings. The app will continue to function but may not be able to provide location-based features such as nearby points of interest.

You may request deletion of your account and all associated data at any time through the account deletion page on our website.

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences (such as language selection), and collect analytics data.

You can choose to disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Third-Party Services

Our app and website use the following third-party services that may collect information: Firebase (authentication and data storage), RevenueCat (purchase management), Google Analytics (website analytics), Mapbox (map display), and Google Places (point of interest photos).

Each of these services has its own privacy policy governing the use of your information. We encourage you to review their respective privacy policies.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share anonymised, non-personally identifiable information with trusted partners for analytics and service improvement purposes.

Children's Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your data within 30 days.

We may retain certain anonymised, aggregated data that cannot be used to identify you for analytics and service improvement purposes.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can update your account information within the app or request data deletion through our website.

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to restrict processing.

To exercise any of these rights, please contact us using the information provided below.

Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@tourmeon.app.